Help
What do you need a hand with?
The common questions are below. You can also tap Help anywhere in Readers for a quick answer.
Avelrow will never ask you to send your full card number, password or verification code in chat or email.
Reading & access
What can I read for free?
Visitors can read the Prologue and Chapters 1–2. With a free Avelrow Readers account, you can read through Chapter 5. Breaking Sterile, Faceless and The River Ballad are currently available in full for free.
What does Readers+ include?
Readers+ gives you full access to eligible Avelrow books while your membership is active. Books you buy separately stay in your Library even if your membership later ends.
Why is a book still locked?
First, sign out and sign back in so your access can refresh. If you have just subscribed or bought the book, give checkout a moment to finish and then check Account. If it is still locked, contact support with the title and the email used for your account. Please do not send card details.
Account & app
How do I install the Avelrow app?
Open Get the app from the menu. On Android, choose Install app when prompted. On iPhone or iPad, open the Share menu in Safari and choose Add to Home Screen. Normal updates should not require you to reinstall the app.
I forgot my password. What do I do?
Open Sign in and choose Forgot password. Use the same email connected to your Avelrow account, then check your inbox and junk folder for the reset message.
How do I delete my account?
Open Account and start account deletion, or use the account deletion instructions in Help. Cancelling Readers+ and deleting your account are separate actions, so deal with any active membership first.
Billing
How do I manage or cancel Readers+?
Open Account, then Manage Membership. Cancelling stops the next renewal; access normally continues until the end of the paid period. Books you bought separately stay in your Library.
Is payment information safe?
Payments are handled through Stripe. Avelrow support will never ask you to send a full card number, password or verification code in chat or email.
Library & progress
Why is my reading progress wrong?
Open the book once while you are online so the latest reading position can sync. If it is still wrong, close and reopen the app, then sign out and back in.
Can I keep books I purchase?
Yes. Books bought individually stay in your Avelrow Library even if a Readers+ membership ends.
Where did my saved book go?
Open Library and choose Interested. Books you save in Match are kept there so you can come back to the sample later.
Discover & Match
How does Avelrow Match work?
Match gets better as you like, pass, save and finish books. Visitors can try the sample version; the fuller personalised version is available with eligible membership access.
Help me find a romance
Open Discover and choose a romance genre, or use Match if you would rather choose by mood and let it learn from the books you save and skip.
Orders & availability
Where else can I buy Avelrow books?
Open Discover to see the books currently available through Avelrow. When a title is also available from outside retailers, its book page can include those links.